Operated by CTRC Community Interest Company

CTRC CIC

GoodRated 7 Apr 2023Home care · West Drayton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note4 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note4 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Jul 2023
Staff support: induction, training, skills and experience
Note4 Jul 2023
Assessing people's needs and choices; delivering care in line with standards
Note4 Jul 2023
Ensuring consent to care and treatment in line with law and guidance (MCA)

Note4 Jul 2023
Team meetings held regularly to share information and allow staff to raise issues collectively.
Note4 Jul 2023
Strong partnership working with local authority, community health professionals, music therapists and other agencies.
Note4 Jul 2023
Provider maintained a lessons learned log and safeguarding records with follow-up actions demonstrating a learning culture.
Note4 Jul 2023
Open and inclusive leadership culture with staff, relatives and people feeling comfortable raising concerns.
Note4 Jul 2023
Culturally competent care including halal food provision, faith-specific training and engagement with transgender and gender awareness.
Note4 Jul 2023
Safe recruitment procedures in place including DBS checks, references and identity verification.

Note4 Jul 2023
Working in partnership with others
Note4 Jul 2023
Continuous learning and improving care
Note4 Jul 2023
Engaging and involving people using the service, the public and staff
Note4 Jul 2023
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note4 Jul 2023
How the provider understands and acts on the duty of candour
Note4 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering