Operated by Jayshouse Park Ltd

Guardian Angel Carers Banstead and Purley

GoodRated 3 Jul 2023Home care · Sutton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Mar 2023
Supporting people to eat and drink enough; access healthcare services; working with other agencies
Note7 Mar 2023
Staff support: induction, training, skills and experience
Note7 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Mar 2023
Provider worked in partnership with healthcare professionals and national head office compliance team.
Note7 Mar 2023
Nominated individual demonstrated clinical experience, accessibility and strong management oversight in absence of registered manager.
Note7 Mar 2023
Complaints and incidents were investigated with people involved in outcomes and learning applied to improve safety.
Note7 Mar 2023
People's communication, cultural, spiritual and equality needs were identified and recorded.
Note7 Mar 2023
People received consistent care from a regular team of staff who arrived on time.
Note

Note7 Mar 2023
End of life care and support
Note7 Mar 2023
Improving care quality in response to complaints or concerns
Note7 Mar 2023
Meeting people's communication needs
Note7 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Mar 2023
How the provider understands and acts on the duty of candour; working in partnership with others
Note7 Mar 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note7 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info