Voyage (DCA) Gloucester

Gloucester, GL2 · Established 19/0 · Operated by Fox Elms Care Limited

A CQC-regulated home-care provider serving Gloucester, registered since 19/0. Rated Requires improvement at its most recent CQC inspection (21/07/2022).

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What the CQC found

The five questions inspectors ask, and how Voyage scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“The provider understood duty of candour responsibilities and apologised to people when things went wrong.”
CQC inspection report, Aug 2022

“People with swallowing difficulties were supported using the IDDSI Framework, with food and drinks prepared safely.”
CQC inspection report, Aug 2022

“A new senior management team implemented a service improvement plan prior to inspection and had made considerable progress.”
CQC inspection report, Aug 2022

Inspection history

The trajectory matters as much as the latest rating.

Aug 2022
Requires improvement
Fox Elms Care Limited was rated Requires Improvement overall, with breaches of Regulation 17 (Good Governance) identified in both safe and well-led domains due to inconsistent care records, inadequate oversight, and gaps in medicines management including cover…
Oct 2021
Requires improvement
Fox Elms Care Limited (now under Voyage Care ownership) was rated Requires Improvement overall following a focused inspection in October 2020, with both Safe and Well-Led domains remaining at Requires Improvement from the previous inspection. Key concerns cent…
Jan 2020
Good
This focused unannounced inspection of Fox Elms Care Limited, prompted by a notified incident involving a death under coroner investigation, examined the management of choking and other risks for 25 people receiving personal care. The service was found to rema…
Jan 2020
Good
Fox Elms Care Limited received a Good rating across all five key questions at its unannounced inspection in February 2016, demonstrating person-centred, safe and well-managed care for 26 people with learning disabilities, physical disabilities and mental healt…
Apr 2019
Good
Fox Elms Care Limited was rated Good overall at its February 2019 inspection, with a Requires Improvement rating for Safe due to unclear medication administration records, inaccurate controlled drug recording, infection control shortfalls in one location, and…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Voyage does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at GL2 5EN in Gloucester. Service area not formally published; we recommend asking the agency directly when requesting a quote.

GL2

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