Operated by Summerlands Support Ltd

Summerland Support

GoodRated 24/05/2019Home care · Torquay

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care; equality and diversity
Note30 Oct 2021
Ensuring people are well treated and supported

Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance

Note30 Oct 2021
Records were well maintained, accurate, complete, and stored securely but remaining easily accessible.
Note30 Oct 2021
People supported to attend a wide range of community activities, holidays, college, and paid employment, with staff flexible enough to rearrange rotas.
Note30 Oct 2021
Positive feedback from GPs, advocates, relatives, and social care professionals praising the quality and professionalism of support.
Note30 Oct 2021
Proactive and approachable registered manager who maintained up-to-date knowledge through forums and monthly updates from national organisations.
Note30 Oct 2021
Highly personalised support plans in accessible 'easy read' formats with symbols and pictures, developed collaboratively with people and their relatives.

Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note30 Oct 2021
Continuous learning and improving care
Note30 Oct 2021
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note30 Oct 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Oct 2021
Planning and promoting person-centred, high-quality care and how the provider understands and acts on duty of candour responsibility

Source: CQC inspection reports under the Open Government Licence v3.0.

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