Operated by Dominic Care Limited

Dominic Care Ltd

GoodRated 12 Aug 2017Home care · Fleet

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note8 Dec 2017
Compliance with Accessible Information Standard, including use of Makaton for one person.
Note8 Dec 2017
Service went above and beyond expectations, including home cooked Christmas lunches for isolated people.
Note8 Dec 2017
Quality monitoring through audits (medicines, care files, direct observation) with prompt action on findings.
Note8 Dec 2017
Open and empowering leadership culture with experienced registered manager who led by example.
Note8 Dec 2017
Records were accurate, regularly reviewed and updated to reflect current care needs.
Note8 Dec 2017
Complaints were handled effectively and people felt listened to.
Note8 Dec 2017
Person-centred care plans reflected individual preferences, cultural needs, and desired outcomes.
Note8 Dec 2017
Staff received regular one-to-one meetings, annual appraisals, and induction following Care Certificate standards.
Note8 Dec 2017
Robust recruitment procedures including DBS checks and values-based interviews.
Note8 Dec 2017
People felt safe and staff were trained in safeguarding with robust whistleblowing policies in place.