Operated by Bridge House Holdings Limited

Bridge House Nursing Home

GoodRated 13/12/2022Home care · Twyford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note15 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note15 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Dec 2022
Supporting people to live healthier lives, access healthcare services and support
Note15 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note15 Dec 2022
Staff support: induction, training, skills and experience
Note15 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note15 Dec 2022
Adapting service, design, decoration to meet people's needs

Note15 Dec 2022
Robust complaints tracker introduced; people and relatives were aware of how to raise concerns.
Note15 Dec 2022
End of life care wishes were detailed in care plans including ReSPECT forms.
Note15 Dec 2022
Communication needs were well documented and staff were aware of individual communication strategies.
Note15 Dec 2022
People had access to on-site rehabilitation with occupational therapists and physiotherapists visiting daily.
Note15 Dec 2022
Quality assurance systems including audit trackers and monthly KPI monitoring were introduced and operating effectively.

Note15 Dec 2022
End of life care and support
Note15 Dec 2022
Improving care quality in response to complaints or concerns
Note15 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note15 Dec 2022
Meeting people's communication needs
Note15 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Dec 2022
Preventing and controlling infection
Note15 Dec 2022
Assessing risk, safety monitoring and management
Note15 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note15 Dec 2022
Learning lessons when things go wrong
Note15 Dec 2022
Using medicines safely
Note15 Dec 2022
Staffing and recruitment

Note15 Dec 2022
Working in partnership with others
Note15 Dec 2022
Engaging and involving people using the service, the public and staff
Note15 Dec 2022
How the provider understands and acts on the duty of candour
Note15 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements