Operated by Julie Harrison

Professional Carers

GoodRated 18/03/2023Home care · Wallasey

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note18 Mar 2023
Respecting and promoting people's privacy, dignity and independence; Supporting people to express their views
Note18 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note18 Mar 2023
Online care planning system allowed people and relatives to access care and support plans via QR code
Note18 Mar 2023
Provider worked in partnership with health and social care professionals including OTs, GPs and district nurses
Note18 Mar 2023
Provider supported staff wellbeing and work-life balance, including provision of cars for care staff
Note18 Mar 2023
Open, inclusive culture with comprehensive quality assurance systems driving continuous improvement
Note18 Mar 2023
Staff formed positive, caring relationships with people and knew them extremely well
Note18 Mar 2023
Consistent staffing with people receiving care from a familiar small group of carers
Note18 Mar 2023
Risk assessments well embedded, regularly reviewed and updated when people's needs changed
Note18 Mar 2023
Medicines management processes improved since last inspection; staff competency in medicines administration checked regularly

Note18 Mar 2023
Preventing and controlling infection
Note18 Mar 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note18 Mar 2023
Staffing and recruitment
Note18 Mar 2023
Assessing risk, safety monitoring and management
Note18 Mar 2023
Using medicines safely

Note18 Mar 2023
Working in partnership with others
Note18 Mar 2023
How the provider understands and acts on the duty of candour
Note18 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note18 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info