Operated by Abbeyfield Wey Valley Society Limited

Nower House

GoodRated 1 May 2023Home care · Dorking

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note5 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note5 Jan 2023
Adapting service, design, decoration to meet people's needs
Note5 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note5 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Jan 2023
Staff support: induction, training, skills and experience
Note5 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Jan 2023
End of life care plans in place reflecting individual wishes.
Note5 Jan 2023
Open, transparent relationship with CQC and local authority; duty of candour policy followed.
Note5 Jan 2023
Clear governance framework including audits of accidents, incidents, care plans, safeguarding, and medicines.
Note5 Jan 2023
Positive cultural transformation under new provider, with staff feeling valued, supported, and working as a team.
Note5 Jan 2023
Strong activities programme and encouragement of family contact to prevent social isolation.
Note5 Jan 2023

Note5 Jan 2023
End of life care and support
Note5 Jan 2023
Improving care quality in response to complaints or concerns
Note5 Jan 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note5 Jan 2023
Meeting people's communication needs
Note5 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note5 Jan 2023
How the provider understands and acts on the duty of candour; working in partnership; continuous learning
Note5 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info