Neo Community Services

Birmingham, B11 · Established 2022

A CQC-regulated home-care provider serving Birmingham, registered since 2022. Rated Requires improvement at its most recent CQC inspection (13/12/2024).

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What the CQC found

The five questions inspectors ask, and how Neo scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“When concerns had been identified, action had been taken, e.g. referrals to district nurses.”
CQC inspection report, Dec 2023

“The service was responsive to changing visit times and accommodating people's preferences.”
CQC inspection report, Dec 2023

“People's communication needs, gender, culture and religion were considered in assessments.”
CQC inspection report, Dec 2023

Inspection history

The trajectory matters as much as the latest rating.

Dec 2024
Not rated
Date of assessment: 5 to 13 September 2024. This assessment was carried out to follow up from our previous inspection to identify if improvements had been made. The service had made improvements and is no longer in breach of regulations. However, further impro…
Dec 2023
Inadequate
A & A Services West Midlands was rated Inadequate overall at its first inspection in September 2023, with breaches of Regulations 13, 16, 17 and 19 identified covering safeguarding, complaints handling, governance, and safe recruitment. Widespread failures in…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Neo does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at B11 2AA in Birmingham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

B11

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