Neo Community Services

Requires improvementRated 13/12/2024Home care · Birmingham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note7 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Dec 2023
Supporting people to express their views and be involved in making decisions about their care

Note7 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note7 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Dec 2023
Staff support: induction, training, skills and experience
Note7 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Dec 2023
When concerns had been identified, action had been taken, e.g. referrals to district nurses.
Note7 Dec 2023
The service was responsive to changing visit times and accommodating people's preferences.
Note7 Dec 2023
People's communication needs, gender, culture and religion were considered in assessments.
Note7 Dec 2023
Staff encouraged people's independence, supporting them to do as much for themselves as possible.
Note7 Dec 2023
Referrals and appointments were made on behalf of people when health support was needed.
Note7 Dec 2023

Note7 Dec 2023
Meeting people's communication needs
Note7 Dec 2023
Planning personalised care to ensure people have choice and control
Note7 Dec 2023
End of life care and support
Note7 Dec 2023
Improving care quality in response to complaints or concerns

Note7 Dec 2023
Working in partnership with others
Note7 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Dec 2023
How the provider understands and acts on the duty of candour
Note7 Dec 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info