Operated by Honest Senior Care Limited

Honest Senior Care

GoodRated 17/11/2023Home care · Kenilworth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Nov 2023
Supporting people to express their views and be involved in making decisions about their care
Note17 Nov 2023
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note17 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Nov 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Nov 2023
Staff working with other agencies; supporting people to access healthcare services
Note17 Nov 2023
Staff support: induction, training, skills and experience
Note17 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Nov 2023
Provider liaised with other healthcare professionals and signposted people to additional services and benefits.
Note17 Nov 2023
Effective governance including electronic call monitoring, audits and systems to check safety and effectiveness; notifications made to external agencies as required.
Note17 Nov 2023
Positive, open and transparent culture with values-based recruitment; staff felt heard and recognised for their contributions.
Note17 Nov 2023
Person-centred care plans detailed personal histories, preferences and interests; people involved in planning and reviewing their support.
Note17 Nov 2023
In-depth induction including shadowing, regular management meetings, and support for further qualifications promoted staff confidence and development.

Note17 Nov 2023
End of life care and support
Note17 Nov 2023
Improving care quality in response to complaints or concerns
Note17 Nov 2023
Supporting people to develop and maintain relationships; social isolation; activities
Note17 Nov 2023
Meeting people's communication needs
Note17 Nov 2023
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note17 Nov 2023
Learning lessons when things go wrong
Note17 Nov 2023
Preventing and controlling infection
Note17 Nov 2023
Using medicines safely
Note17 Nov 2023
Staffing and recruitment
Note17 Nov 2023
Assessing risk, safety monitoring and management
Note17 Nov 2023
Systems and processes to safeguard people from the risk of abuse

Note17 Nov 2023
Working in partnership with others
Note17 Nov 2023
Duty of candour; continuous learning and improving care
Note17 Nov 2023
Managers and staff being clear about roles; understanding quality performance, risks and regulatory requirements
Note17 Nov 2023
Promoting a positive, person-centred, open and inclusive culture; engaging people and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info