Operated by Berkeley Health Care Limited

Newlands Nursing Care Centre

GoodRated 27/05/2023Home care · Stow on the Wold

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Sept 2023
Medicines managed safely with clear 'as required' protocols including administration guidance and effectiveness review.
Note7 Sept 2023
Incidents and accidents reviewed to prevent recurrence; staff supported to reflect and learn from near misses.
Note7 Sept 2023
Management team transparent and engaged, working alongside care staff to identify and respond to concerns promptly.
Note7 Sept 2023
Effective infection prevention and control measures in place, fully aligned with government guidance.
Note7 Sept 2023
Clinical risk meetings introduced to monitor changing needs and drive responsive care adjustments.
Note7 Sept 2023
Positive, open culture with strong communication to relatives including newsletters and regular care reviews every six months.
Note7 Sept 2023
Robust quality assurance audits implemented covering medicines, infection control, incidents and health and safety, monitored via action plans.
Note7 Sept 2023
Sufficient staffing levels maintained using permanent and bank staff only, with no agency staff required.
Note7 Sept 2023
Safe recruitment practices fully reinstated; all DBS checks and references completed before staff commenced work.
Note7 Sept 2023
Detailed, personalised care plans in place with clear risk assessments and management plans for individual needs including dietary and mobility risks.

Note7 Sept 2023
Preventing and controlling infection
Note7 Sept 2023
Using medicines safely
Note7 Sept 2023
Learning lessons when things go wrong
Note7 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note7 Sept 2023
Staffing and recruitment
Note7 Sept 2023
Assessing risk, safety monitoring and management
Note

Note7 Sept 2023
How the provider understands and acts on the duty of candour
Note7 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Sept 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note7 Sept 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note12 Nov 2022
Working in partnership with others
Note12 Nov 2022

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

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