Shield Health & Social Care Limited

GoodRated 12 Feb 2022Home care · Pudsey

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note2 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Dec 2022
Supporting people to live healthier lives and access healthcare services
Note2 Dec 2022
Staff support: induction, training, skills and experience
Note2 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Dec 2022
Registered manager was approachable, understood duty of candour, and maintained good oversight of service quality.
Note2 Dec 2022
Effective governance systems including quality monitoring, feedback processes, and lessons-learned procedures.
Note2 Dec 2022
Positive feedback from relatives: 'Staff are lovely. They are caring' and 'My relative is happy with the care'.
Note2 Dec 2022
Person-centred care with relatives and people actively involved in care planning and decision-making.
Note2 Dec 2022
Staff received comprehensive induction and training including safeguarding, MCA, infection control, and equality and diversity.
Note

Note2 Dec 2022
End of life care and support
Note2 Dec 2022
Meeting people's communication needs
Note2 Dec 2022
Improving care quality in response to complaints or concerns
Note2 Dec 2022
Planning personalised care to ensure people have choice and control

Note2 Dec 2022
Preventing and controlling infection
Note2 Dec 2022
Using medicines safely
Note2 Dec 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note2 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note2 Dec 2022
Staffing and recruitment

Note2 Dec 2022
Engaging and involving people using the service, the public and staff
Note2 Dec 2022
Managers and staff being clear about their roles and continuous learning
Note2 Dec 2022
How the provider understands and acts on the duty of candour; Working in partnership with others
Note2 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info