Operated by Anneally Care Services Ltd

Anneally Care Services LTD

Requires improvementRated 3 Apr 2023Home care · Coulsdon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note4 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note4 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Mar 2023
Staff support: induction, training, skills and experience
Note4 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Mar 2023
Open culture with staff and management dedicated to person-centred care and positive outcomes.
Note4 Mar 2023
An electronic care monitoring system enabled real-time oversight of care calls, arrival times and task completion.
Note4 Mar 2023
Staff treated people with dignity and respect, promoting independence and supporting diverse needs.
Note4 Mar 2023
Care plans included personalised information on people's preferences, life history and what was important to them.
Note4 Mar 2023
People's medicines were managed safely with staff competency assessments completed.
Note4 Mar 2023

Note4 Mar 2023
End of life care and support
Note4 Mar 2023
Improving care quality in response to complaints or concerns
Note4 Mar 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note4 Mar 2023
Meeting people's communication needs
Note4 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Mar 2023
Continuous learning and improving care; working in partnership with others
Note4 Mar 2023
How the provider understands and acts on the Duty of Candour
Note4 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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