Walthamstow Employment & Nursing Agency Limited

GoodRated 2 Jun 2018Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Note14 Jul 2022
Ensuring consent to care and treatment in line with law and guidance

Note14 Jul 2022
Registered manager understood duty of candour responsibilities
Note14 Jul 2022
Electronic call monitoring system alerted provider when visits were late so alternative staff could be sent
Note14 Jul 2022
People signed to consent to receiving care and power of attorney evidence obtained where appropriate
Note14 Jul 2022
Staff provided with appropriate supplies of PPE
Note14 Jul 2022
Provider appropriately notified relevant authorities including CQC when an allegation of abuse was made
Note14 Jul 2022
Staff demonstrated knowledge of safeguarding and whistleblowing procedures
Note14 Jul 2022
People and relatives told us they felt safe with the carers
minorinfection_control14 Jul 2022
the registered manager was not following the latest guidance for regular testing of staff for Covid-19 and did not know they could still get free testing kits.

Note14 Jul 2022
Prevention and controlling infection
Note14 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Rand Healthcare Ltd

Not rated0.8 km awayWaltham Forest

Registered manager: Nxumalo, Ndabezinhle

Run by Outward

Good0.8 km awayWaltham Forest

Registered manager: Flannagan Wright, Patricia

Run by Delta Homecare and Training Services Ltd

Requires improvement0.9 km awayWaltham Forest

Registered manager: Mahad, Nor

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