DomCare

GoodRated 12 Jan 2022Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

18 findings

Note1 Dec 2022
Management were implementing an electronic quality monitoring system to further drive improvements.
Note1 Dec 2022
Provider policies reflected inclusion, diversity and protected characteristics under the Equality Act 2010.
Note1 Dec 2022
Positive staff culture described as open, honest and supportive, with individual and team meetings providing guidance.
Note1 Dec 2022
Well-led rating improved from Requires improvement to Good, with clear management structure and out-of-hours on-call provision.
Note1 Dec 2022
Quality monitoring systems including audits of care and medicine records and spot checks on staff practice were in place.
Note1 Dec 2022
Staff completed medicines training and competency assessments to confirm safe administration.
Note1 Dec 2022
An electronic monitoring system was in place to track staff arrival and departure times, enabling quick identification of late or missed calls.
Note1 Dec 2022
Staff received safeguarding training and understood their responsibilities; one relative noted staff appropriately refused and reported a gift offer.
Note1 Dec 2022
Risks associated with people's care and home environments were assessed and well managed, with regular reviews of risk assessments.
minorcommunication_with_families1 Dec 2022
People were happy with their call times although provided mixed feedback about whether they were informed if staff were running late. One person said, "They don't phone me, if they are going to be lat…

Note1 Dec 2022
Preventing and controlling infection
Note1 Dec 2022
Using medicines safely
Note1 Dec 2022
Staffing and recruitment
Note1 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note1 Dec 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note1 Dec 2022
Continuous learning and improving care; Working in partnership with others
Note1 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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