Note19 Jan 2024
Strong partnership working with external health professionals and families in care planning and review.
Note19 Jan 2024
Effective quality audit system with monthly reporting on themes and trends.
Note19 Jan 2024
People supported to pursue meaningful activities, social inclusion and personal goals including bespoke arrangements such as a music studio.
Note19 Jan 2024
Visible, approachable management promoting an open, inclusive culture with regular staff supervision and surveys.
Note19 Jan 2024
Positive family and professional feedback with high satisfaction regarding communication and responsiveness.
Note19 Jan 2024
Effective incident management with lessons learned shared at team meetings and via staff newsletters.
Note19 Jan 2024
Strong staff training programme including MCA, safeguarding, STOMP, positive behaviour support and communication tools.
Note19 Jan 2024
Personalised, person-centred care and support plans reflecting people's likes, dislikes, health needs and communication preferences.
Note19 Jan 2024
Sufficient staffing levels with staff demonstrating strong knowledge of people's complex needs.
Note19 Jan 2024
Staff were safely recruited with DBS checks and extensive induction and shadowing opportunities.
minorrecord_keeping19 Jan 2024
Minor improvements were needed to staff recruitment files. For example, references received had not been verified.
minorend_of_life_care19 Jan 2024
There was limited information in the support plans we reviewed relating to people's wishes for the end of their life.
minormedication_management19 Jan 2024
We found a person had been administered PRN medication, but staff had not recorded the rationale for the administration.
moderatemedication_management19 Jan 2024
We found where a person was prescribed medicines when required (PRN), they did not always have an individual PRN protocol in place.