Requires improvement

Maycare

Basingstoke, RG24 · Established 13/0 · Operated by Maycare Limited

A CQC-regulated home-care provider serving Basingstoke, registered since 13/0. Rated Requires improvement at its most recent CQC inspection (Dec 2023).

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What the CQC found

The five questions inspectors ask, and how Maycare scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Daily auditing system implemented identifying missed visits and medicines concerns”
CQC inspection report, Apr 2023

“Good engagement with local authority adult services and health and social care professionals”
CQC inspection report, Apr 2023

“Staff felt supported by management; positive working culture reported by staff”
CQC inspection report, Apr 2023

Inspection history

The trajectory matters as much as the latest rating.

Apr 2023
Requires improvement
Maycare remains in breach of Regulations 9 and 17, as people were not consistently supported by two staff when assessed as needing this, and governance systems failed to identify the concerns found at inspection. While improvements were noted in medicines mana…
Apr 2023
Requires improvement
Maycare received an overall rating of Requires Improvement following a focused June 2022 inspection, with Well-led declining to Inadequate due to continued and new regulatory breaches across recruitment, medicines management, governance, and visit reliability.…
Oct 2021
Not rated
Oct 2021
Not rated
Oct 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Maycare does

✓Community services - Nursing
✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at RG24 9NP in Basingstoke. Service area not formally published; we recommend asking the agency directly when requesting a quote.

RG24

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