Operated by Westminster Homecare Limited

Westminster Homecare Limited – Independent Living Network

Requires improvementRated 20/10/2023Home care · Ely

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note20 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note20 Oct 2023
Ensuring people are well treated and supported, respecting equality and diversity

Note20 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note20 Oct 2023
Staff working with other agencies; Supporting people to live healthier lives and access healthcare
Note20 Oct 2023
Staff support: induction, training, skills and experience
Note20 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough

Note20 Oct 2023
Complaints process was accessible and the provider analysed themes and trends to inform improvements.
Note20 Oct 2023
Best interest decisions and Mental Capacity Act compliance were well managed with Court of Protection applications in place.
Note20 Oct 2023
Staffing levels were sufficient with effective deployment to safely meet people's needs.
Note20 Oct 2023
People's communication needs were well met using pictures, objects of reference, and verbal skills.
Note20 Oct 2023
Effective multi-agency working with speech and language therapists, social workers, GPs, and dieticians.
Note

Note20 Oct 2023
End of life care and support
Note20 Oct 2023
Improving care quality in response to complaints or concerns
Note20 Oct 2023
Meeting people's communication needs
Note20 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Oct 2023
Preventing and controlling infection
Note20 Oct 2023
Staffing and recruitment
Note20 Oct 2023
Systems and processes to safeguard people from the risk of abuse
Note20 Oct 2023
Learning lessons when things go wrong
Note20 Oct 2023
Using medicines safely
Note20 Oct 2023
Assessing risk, safety monitoring and management

Note20 Oct 2023
Working in partnership with others
Note20 Oct 2023
Engaging and involving people using the service, the public and staff
Note20 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour
Note20 Oct 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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