Accolade Care Services UK Limited

Requires improvementRated 14/11/2023Home care · Croydon

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note6 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note6 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note6 Dec 2023
Supporting people to live healthier lives, access healthcare services and support
Note6 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Dec 2023
Staff support: induction, training, skills and experience
Note6 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Dec 2023
End of life care systems in place; service worked with Integrated Care Boards and St Christopher's hospice.
Note6 Dec 2023
Provider worked in partnership with local authority, ICB, GPs, district nurses, occupational therapists and hospices.
Note6 Dec 2023
Positive and open culture; managers had an open-door policy and staff felt supported.
Note6 Dec 2023
Staff supported people to access healthcare and worked with other agencies to ensure consistent, effective and timely care.
Note6 Dec 2023
Infection prevention and control followed guidance; provider was responding effectively to risks and signs of infection.

Note6 Dec 2023
End of life care and support
Note6 Dec 2023
Improving care quality in response to complaints or concerns
Note6 Dec 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note6 Dec 2023
Meeting people's communication needs
Note6 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Dec 2023
Working in partnership with others
Note6 Dec 2023
Continuous learning and improving care
Note6 Dec 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note6 Dec 2023
How the provider understands and acts on the duty of candour
Note6 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements