Note7 Jan 2023
Appropriate pre-employment checks were completed for all staff before commencement.
Note7 Jan 2023
Staff supported people with equality and diversity, including sexuality and sexual orientation, without discrimination.
Note7 Jan 2023
People were empowered to be part of their local community and pursue aspirations such as college and voluntary work.
Note7 Jan 2023
The service worked in partnership with health and social care professionals including GPs, social workers and local authorities.
Note7 Jan 2023
Risks were identified, assessed, and had management plans covering a wide range of individual and health risks.
Note7 Jan 2023
People were protected from abuse; safeguarding policies were in place and staff were trained in their responsibilities.
Note7 Jan 2023
Medicines were managed safely with appropriate MAR records, locked storage, temperature monitoring, and competency-assessed staff.
Note7 Jan 2023
Staff focused on people's strengths and promoted independence, supporting people to pursue interests and achieve aspirations.
moderateleadership7 Jan 2023
At the time of our inspection there was not a registered manager in post. The previous manager resigned from their post in January 2022.
minorincident_learning7 Jan 2023
Accident and incident records did not always include enough detail to demonstrate the lessons learnt. The manager told us that lessons were learnt... however, these actions were not always recorded.
moderaterecord_keeping7 Jan 2023
Accident and incident records did not always include enough detail to demonstrate the lessons learnt. Staff interview notes were not maintained to evidence the selection process.
moderateinfection_control7 Jan 2023
People told us the cleanliness could be better and that they had greasy kitchen floors, bed bugs and mice in their home.
moderatecomplaints_handling7 Jan 2023
One person said, 'When we complain, they tell us 28 days for response, and we don't hear back again'. A complaint log we reviewed did not include detailed information.
moderateperson_centred_care7 Jan 2023
People's views were gathered, but these were not always analysed and used to improve on the quality of the service.
criticalgovernance7 Jan 2023
Appropriate records were not always maintained, up to date and complete. This was a breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014