Operated by Marches Home Care Services Limited

Marches Home Care Services

GoodRated 13/04/2019Home care · Leominster

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jun 2019
Supporting people to express their views and be involved in making decisions about their care
Note21 Jun 2019
Respecting and promoting people's privacy, dignity and independence
Note21 Jun 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Jun 2019
Adapting service to meet people's needs
Note21 Jun 2019
Staff working with other agencies to provide consistent, effective, timely care
Note21 Jun 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jun 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note21 Jun 2019
Ensuring consent to care and treatment in line with law and guidance
Note21 Jun 2019
Staff support: induction, training, skills and experience

Note29 Jan 2020
Staff supported through regular one-to-one sessions, team meetings and practical induction training
Note29 Jan 2020
Regular quality monitoring through surveys, audits, incident review and actioning feedback from people
Note29 Jan 2020
Open and transparent management culture encouraging staff to raise concerns via whistleblowing policy
Note29 Jan 2020
Strong person-centred culture with staff building genuine relationships and respecting privacy and dignity
Note29 Jan 2020
Personalised, regularly reviewed care plans developed with involvement of people and their families
Note

Note21 Jun 2019
Improving care quality in response to complaints or concerns
Note21 Jun 2019
End of life care and support
Note21 Jun 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note21 Jun 2019
Learning lessons when things go wrong
Note21 Jun 2019
Preventing and controlling infection
Note21 Jun 2019
Staffing and recruitment
Note21 Jun 2019
Using medicines safely
Note21 Jun 2019
Systems and processes to safeguard people from the risk of abuse

Note21 Jun 2019
Continuous learning and improving care
Note21 Jun 2019
Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements
Note21 Jun 2019
Engaging and involving people using the service, the public and staff
Note21 Jun 2019
Planning and promoting person-centred, high-quality care and openness; duty of candour; working in partnership

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info