Operated by Belmont Homecare Services Limited

Belmont Homecare Services

GoodRated 2 Nov 2023Home care · Redditch

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note11 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note11 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note11 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note11 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Feb 2023
Staff support: induction, training, skills and experience
Note11 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Feb 2023
Registered manager was responsive to CQC findings and began addressing gaps during the inspection itself.
Note11 Feb 2023
Complaints were managed well and responded to in a timely way.
Note11 Feb 2023
Staff demonstrated awareness of cultural and communication needs, including accommodating preferences such as female-only carers.
Note11 Feb 2023
Positive workplace culture with staff feeling well supported, listened to and able to raise concerns with an approachable management team.
Note11 Feb 2023
Effective communication with people and relatives, including regular feedback calls starting within 24 hours of the first visit.
Note

Note11 Feb 2023
End of life care and support
Note11 Feb 2023
Improving care quality in response to complaints or concerns
Note11 Feb 2023
Meeting people's communication needs
Note11 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Feb 2023
Preventing and controlling infection
Note11 Feb 2023
Using medicines safely
Note11 Feb 2023
Systems and processes to safeguard people from the risk of abuse
Note11 Feb 2023
Staffing and recruitment
Note11 Feb 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note11 Feb 2023
Working in partnership with others
Note11 Feb 2023
How the provider understands and acts on the duty of candour
Note11 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note11 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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