Operated by Honest Care Services Ltd

Honest Care Services

GoodRated 16/05/2023Home care · Wellingborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 May 2023
Respecting and promoting people's privacy, dignity and independence
Note16 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note16 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note16 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note16 May 2023
Staff working with other agencies to provide consistent, effective, timely care
Note16 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note16 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note16 May 2023
Staff support: induction, training, skills and experience

Note16 May 2023
One parent stated: 'The manager is very accommodating. She has been brilliant.'
Note16 May 2023
The registered manager understood safeguarding, duty of candour, MCA principles, and CQC notification requirements.
Note16 May 2023
Formal feedback systems were in place to measure satisfaction, and parents were consistently asked to provide feedback.
Note16 May 2023
The registered manager held membership of a registered managers forum to support continuous learning and challenge.
Note16 May 2023
Auditing systems and checks were in place covering care records, call times and staff recruitment.
Note

Note16 May 2023
End of life care and support
Note16 May 2023
Improving care quality in response to complaints or concerns
Note16 May 2023
Meeting people's communication needs
Note16 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 May 2023
Using medicines safely
Note16 May 2023
Learning lessons when things go wrong
Note16 May 2023
Systems and processes to safeguard people from the risk of abuse
Note16 May 2023
Preventing and controlling infection
Note16 May 2023
Staffing and recruitment
Note16 May 2023
Assessing risk, safety monitoring and management

Note16 May 2023
Working in partnership with others
Note16 May 2023
Engaging and involving people using the service, the public and staff
Note16 May 2023
How the provider understands and acts on the duty of candour
Note16 May 2023
Continuous learning and improving care; Promoting a positive culture
Note16 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements