Operated by Wandsworth Borough Council

KITE - Keep Independent Through Enablement

GoodRated 15/09/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note27 Sept 2023
Monthly staff meetings used as lessons-learnt sessions referencing dignity standards.
Note27 Sept 2023
Provider worked in partnership with healthcare professionals, people, and relatives to drive continuous improvement.
Note27 Sept 2023
Quality assurance system with key performance indicators and regular audits across care plans, risk assessments, complaints and staff files.
Note27 Sept 2023
Electronic system used to monitor appointment schedules, daily logs, and care plans in real time.
Note27 Sept 2023
Open, inclusive culture with clear lines of communication and accessible management.
Note27 Sept 2023
Infection prevention and control policies were up to date with regular audits.
Note27 Sept 2023
Medicines were managed safely with staff trained to prompt and support self-administration.
Note27 Sept 2023
Staff received 3-monthly supervision and annual appraisals.
Note27 Sept 2023
Thorough recruitment process including scenario-based interviews, DBS checks, and a 6-month probationary period.
Note27 Sept 2023
People felt safe; relatives and healthcare professionals confirmed a safe, robust service was provided.

Note27 Sept 2023
Learning lessons when things go wrong
Note27 Sept 2023
Preventing and controlling infection
Note27 Sept 2023
Using medicines safely
Note27 Sept 2023
Staffing and recruitment
Note27 Sept 2023
Assessing risk, safety monitoring and management
Note27 Sept 2023
Systems and processes to safeguard people from the risk of abuse

Note27 Sept 2023
Continuous learning and improving care
Note27 Sept 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note27 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note27 Sept 2023
How the provider understands and acts on the duty of candour
Note27 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering