Operated by Graceful Care Ltd

Graceful Care

GoodRated 15/04/2020Home care · London

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Privacy, dignity and involvement in care
Note29 Jan 2020
Kindness, compassion and relationship quality

effective

Note29 Jan 2020
Nutritional and healthcare needs assessment
Note29 Jan 2020
Staff training, supervision and appraisal
Note29 Jan 2020
Mental Capacity Act compliance and consent

Other

Note15 Apr 2020
The provider worked effectively in partnership with health and social care professionals including dieticians, community nurses and social services.
Note15 Apr 2020
Care plans included detailed communication needs guidance and Accessible Information Standard compliance.
Note15 Apr 2020
Comprehensive audits and quality assurance systems including spot checks, MAR audits, and colour-coded training renewal monitoring were in place.
Note15 Apr 2020
The registered manager was described as hands-on, available and responsive by people, relatives and staff.
Note15 Apr 2020
An in-house trainer was employed since the last inspection, reducing complaints and improving staff competency.
Note15 Apr 2020

responsive

Note29 Jan 2020
Cultural competency and language matching
Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Care planning and review

safe

Note29 Jan 2020
Medicines training and policy
Note29 Jan 2020
Staffing levels and continuity
Note29 Jan 2020
Safe recruitment procedures
Note29 Jan 2020
Individual risk assessment and risk management
Note29 Jan 2020
Safeguarding procedures and incident investigation

well_led

Note29 Jan 2020
MCA understanding at leadership level
Note29 Jan 2020
Leadership accessibility and staff support
Note29 Jan 2020
Quality monitoring and governance systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: W5 5SL
Registered manager: Guled, Farhia
Local authority: Ealing
Region: London
City: London
Last CQC check: 15/Apr/2020 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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