Operated by Rodwell House Limited

Rodwell House

Requires improvementRated 24/05/2023Home care · Addlestone

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 May 2023
Respecting and promoting people's privacy, dignity and independence
Note24 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note24 May 2023
Ensuring people are well treated and supported, respecting equality and diversity

Note24 May 2023
Staff working with other agencies to provide consistent, effective, timely care
Note24 May 2023
Staff support: induction, training, skills and experience
Note24 May 2023
Assessing people's needs and choices, delivering care in line with standards, guidance and the law
Note24 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note24 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note24 May 2023
Adapting service, design, decoration to meet people's needs

Note24 May 2023
Effective quality assurance with regular audits, board-level governance reporting aligned to CQC KLOEs, and no regulatory breaches found at this inspection
Note24 May 2023
Environment significantly improved for people living with dementia including memory boxes, fiddle boards, colour-coded doors, and pictorial signage
Note24 May 2023
Robust accident and incident monitoring with monthly trend analysis, investigation records, and action plans to prevent recurrence
Note24 May 2023
Practice development team introduced to work alongside care workers and embed best practice through live coaching and competency assessments
Note24 May 2023
New registered manager found supportive and approachable with an open-door policy; positively received by staff, people, and relatives

Note24 May 2023
End of life care and support
Note24 May 2023
Improving care quality in response to complaints or concerns
Note24 May 2023
Meeting people's communication needs
Note24 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note24 May 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities

Note24 May 2023
Using medicines safely
Note24 May 2023
Learning lessons when things go wrong
Note24 May 2023
Systems and processes to safeguard people from the risk of abuse
Note24 May 2023
Staffing and recruitment
Note24 May 2023
Preventing and controlling infection
Note24 May 2023
Assessing risk, safety monitoring and management

Note24 May 2023
Continuous learning and improving care
Note24 May 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note24 May 2023
How the provider understands and acts on the duty of candour
Note24 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note24 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering