Note29 Jan 2020
Core staff team with many years of service provided consistency and experience.
Note29 Jan 2020
Registered manager actively engaged with partner agencies to enhance local services.
Note29 Jan 2020
Effective quality assurance including spot checks, satisfaction surveys with statistical analysis, and regular audits.
Note29 Jan 2020
Open culture with effective whistleblowing awareness and accessible management support for staff.
Note29 Jan 2020
All five complaints recorded were resolved to the satisfaction of the persons concerned.
Note29 Jan 2020
High satisfaction rates: over half of survey respondents rated the service ten out of ten in 2015.
Note29 Jan 2020
Care plans were detailed, person-centred and regularly reviewed; people were involved in decisions about their care.
Note29 Jan 2020
Staff received appropriate training including dementia awareness, palliative care, MCA, medicines and food hygiene.
Note29 Jan 2020
Strong recruitment processes including DBS checks, conduct and health checks for all prospective staff.
Note29 Jan 2020
People felt safe and were positive about staff capability; robust safeguarding training and procedures in place.
Note7 Jun 2019
Flexible service responsive to changing care needs and individual preferences
Note7 Jun 2019
Staff felt well-supported, valued and demonstrated commitment to compassionate care
Note7 Jun 2019
Open management culture with accessible registered manager and effective quality assurance systems
Note7 Jun 2019
Strong partnership working with health and social care professionals for coordinated support
Note7 Jun 2019
Medicines managed safely by trained and competent staff with completed MAR charts
Note7 Jun 2019
Safe recruitment practices with relevant checks completed before staff worked with people
Note7 Jun 2019
Person-centred care plans reflecting individual needs, preferences, cultural and religious requirements
Note7 Jun 2019
Consistent, punctual staff who alerted people if delays occurred, with relatives praising timekeeping