Note29 Jun 2022
Medicines stored safely and audited regularly; prescribed medicines administered at the right times.
Note29 Jun 2022
Staff received safeguarding training and understood their reporting responsibilities.
Note29 Jun 2022
Electronic care planning for domiciliary care enabled daily monitoring and immediate response to missed tasks or late calls.
Note29 Jun 2022
Safe recruitment processes with pre-employment checks in place.
Note29 Jun 2022
People felt safe and family members expressed confidence in the care provided.
Note29 Jun 2022
Positive working relationships with external health professionals including physiotherapists and nurses.
Note29 Jun 2022
Good outcomes achieved through reablement support; people showed significant improvements in mobility and independence.
Note29 Jun 2022
Sufficient staffing levels with timely visits; people reported staff arrived within agreed times and were never rushed.
minorrecord_keeping29 Jun 2022
Detailed cleaning schedules were not maintained which meant we could not be clear which areas of the service were being cleaned and when.
minormedication_management29 Jun 2022
Some people were prescribed 'as required' medicines (PRN). No plans had been put in place to detail when this medicine would be needed.
moderateinfection_control29 Jun 2022
Some staff were seen not wearing masks correctly and clean aprons were stored in open areas next to waste bins.
moderaterecord_keeping29 Jun 2022
The registered manager told us they completed daily checks of the environment. However, records had not been maintained to evidence this.
moderatecare_planning29 Jun 2022
Whilst risks to people had been identified, person-centred plans were not always in place to show how these risks needed to be managed.
criticalgovernance29 Jun 2022
Governance systems were not always effective at identifying issues and driving improvement. This was a breach of regulation 17 (Good governance) of the Health and Social Care Act 2008.
Note30 Oct 2021
People's dignity, privacy and choices consistently respected; advocacy information accessible
Note30 Oct 2021
Registered manager approachable, well known to staff, with clear quality assurance audits and accident/incident analysis
Note30 Oct 2021
Clean, odour-free environment with hand sanitiser, locked sluice rooms and PPE use
Note30 Oct 2021
Exit surveys used to capture feedback and drive service improvements
Note30 Oct 2021
Daily 'huddle' multi-disciplinary meetings enabling seamless discharge planning and partnership working
Note30 Oct 2021
Person-centred, individualised care plans developed with input from OTs, social workers and district nurses focused on regaining independence
Note30 Oct 2021
Staff up to date with training including safeguarding, MCA, moving and handling; regular supervision and annual appraisals in place
Note30 Oct 2021
Sufficient staffing levels with staff never feeling rushed or under pressure
Note30 Oct 2021
Medication well managed with temperature-controlled storage, trained senior staff only, annual competency assessments and accurate MAR charts
Note30 Oct 2021
Robust safeguarding processes with staff able to explain actions and past recommendations implemented to improve the service
Note30 Jan 2021
Plans for environmental refurbishment to accommodate wheelchairs and bariatric care, demonstrating forward-thinking service development.
Note30 Jan 2021
100 compliments received in the past 12 months and proactive complaints and feedback handling.
Note30 Jan 2021
People's dignity, privacy and individual preferences were consistently respected and upheld by staff.
Note30 Jan 2021
Positive leadership with accessible registered manager, clear management structure, and senior staff on duty at all times.
Note30 Jan 2021
Less than 15% readmission rate to hospital, described as well above the national average.
Note30 Jan 2021
Culturally competent care including halal and kosher meals, multilingual staff communication, and a multi-cultural prayer room.