Good

Frantec

Stowmarket, IP14 · Established 22/1 · Operated by Mr William Andrew Peall

A CQC-regulated home-care provider serving Stowmarket, registered since 22/1. Rated Good at its most recent CQC inspection (29/12/2018).

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What the CQC found

The five questions inspectors ask, and how Frantec scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“On-call service operated by managers ensuring 24-hour availability for concerns.”
CQC inspection report, Jan 2020

“Community professionals praised proactive communication and responsiveness of the service.”
CQC inspection report, Jan 2020

“Provider and service manager pursuing recognised leadership and management qualifications and up to date with regulatory changes including duty of candour.”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jan 2020
Good
Frantec, a live-in domiciliary care provider serving 54 people, was rated Good across all five key questions at its February 2016 inspection. Minor recording gaps in medicines administration and quality assurance documentation were identified but promptly addr…
Dec 2018
Good
Frantec is a domiciliary live-in care agency rated Good overall at its November 2018 inspection, with an Outstanding rating for Caring reflecting exceptional person-centred practice, dignity, and involvement of people in their care. All other key questions rem…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Frantec does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at IP14 1WF in Stowmarket. Service area not formally published; we recommend asking the agency directly when requesting a quote.

IP14

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