Note29 Jan 2020
On-call service operated by managers ensuring 24-hour availability for concerns.
Note29 Jan 2020
Community professionals praised proactive communication and responsiveness of the service.
Note29 Jan 2020
Provider and service manager pursuing recognised leadership and management qualifications and up to date with regulatory changes including duty of candour.
Note29 Jan 2020
Open and empowering culture with regular satisfaction surveys, spot checks, and responsive management team.
Note29 Jan 2020
Effective complaints handling with documented investigations used to improve the service.
Note29 Jan 2020
Strong person-centred care with individualised care plans reflecting preferences, routines, diversity and cultural needs.
Note29 Jan 2020
People and relatives actively involved in care planning and decision-making, with care records provided in accessible formats including larger print and picture/text.
Note29 Jan 2020
Care workers provided with comprehensive induction training including mandatory modules, shadowing, and opportunity to complete the care certificate.
Note29 Jan 2020
Sufficient staffing levels maintained with consistent care worker teams matched to people by skill set and personality.
Note29 Jan 2020
People consistently reported feeling safe with care workers, with all questionnaire respondents confirming freedom from abuse or harm.
minorcare_planning29 Jan 2020
one person's care records showed that they were at risk of developing pressure ulcers and guided care workers to ensure that the person was repositioned regularly. However, we spoke with the care mana…
minorrecord_keeping29 Jan 2020
Not all of the quality assurance systems had been formally recorded but we could see from other records where actions had been taken.
minormedication_management29 Jan 2020
one person's medicine administration records (MAR) had not been completed by the care worker to show variable doses of as required medicines for pain relief and the times they were administered
Note30 Dec 2018
Open culture with accessible and approachable management; care workers felt confident raising concerns.
Note30 Dec 2018
End of life care was well-supported with trained care workers and respect for people's end of life wishes.
Note30 Dec 2018
Innovative use of technology including tablet computers for video daily records and person-centred social stories.
Note30 Dec 2018
Governance systems including audits, spot checks, and satisfaction surveys enabled continuous improvement.
Note30 Dec 2018
People and families were actively involved in care planning and decision-making, including communication aids and advocacy.
Note30 Dec 2018
Regular one-to-one supervision and appraisals were in place, valued by care workers for enhancing skills and learning.
Note30 Dec 2018
Care workers received comprehensive training including MCA, equality and diversity, epilepsy, challenging behaviour, and communication.
Note30 Dec 2018
Medicines management was safe with trained care workers, competency assessments, and regular audits.
Note30 Dec 2018
Strong safeguarding culture: all care workers understood their responsibilities and knew actions to take if abuse was suspected.
Note30 Dec 2018
People received an exceptionally caring service with consistent care worker teams and personalised matching using one-page profiles and shared interests.