Palm Tree Home Care Limited

GoodRated 27/01/2018Home care · Paignton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

17 findings

Note15 Jun 2023
PAMMS quality assurance tool returned mostly 'Excellent' ratings across key domains.
Note15 Jun 2023
Strong partnerships with health and social care professionals and local authority.
Note15 Jun 2023
Robust governance including regular audits, spot checks, and continuous quality improvement.
Note15 Jun 2023
Positive staff culture with supportive registered manager, low turnover, and team engagement.
Note15 Jun 2023
Strong infection control practices with PPE consistently used and regular staff updates.
Note15 Jun 2023
Effective medicines management including training, competency assessments, and regular audits.
Note15 Jun 2023
Detailed, personalised care plans and risk assessments covering physical and mental health needs.
Note15 Jun 2023
People felt safe and supported by staff; consistent small teams enabled trusting relationships and person-centred care.

Note15 Jun 2023
Preventing and controlling infection
Note15 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note15 Jun 2023
Using medicines safely
Note15 Jun 2023
Staffing and recruitment
Note15 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note15 Jun 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note15 Jun 2023
Working in partnership with others
Note15 Jun 2023
Promoting a positive, person-centred, open, inclusive and empowering culture
Note15 Jun 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info