Care at Hand Limited

Harlow, CM19 · Established 2010

A CQC-regulated home-care provider serving Harlow, registered since 2010. Rated Requires improvement at its most recent CQC inspection (26/11/2025).

What the CQC found

The five questions inspectors ask, and how Care scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

“The service worked closely with the Local Authority, healthcare professionals and family members.”
CQC inspection report, Jun 2024

“Staff had completed mandatory safeguarding, infection control, MCA and medication training.”
CQC inspection report, Jun 2024

“Care plans comprehensively covered individual needs, risks, communication and support requirements.”
CQC inspection report, Jun 2024

Inspection history

Nov 2025
Not rated
Care at Hand Limited is a care at home service providing support to adults of all ages, including people who may be living with dementia, have mental health needs or physical disabilities. This was the first assessment carried out under our single assessment f…
Jun 2024
Good
Care at Hand Limited is rated Good overall, with four key questions rated Good, but Well-led requires improvement due to a breach of Regulation 17 arising from insufficient governance, audit arrangements, complaints responsiveness and staff meeting structures.…
Oct 2021
Requires improvement
Care at Hand Limited received an overall rating of Requires Improvement at its May 2021 inspection, with continued regulatory breaches in safe care and treatment (Reg 12), good governance (Reg 17), and a new breach in fit and proper persons employed (Reg 19).…
Jan 2020
Good
Care at Hand Limited received a Good rating across all five key questions at its November 2016 inspection, with no regulatory breaches identified. The service demonstrated safe staffing, person-centred care planning, effective staff training and supervision, a…
Jan 2020
Good
This focused KLOE inspection of Care at Hand Limited, covering only Safe and Well-Led domains, found the service rated Good overall, with effective safeguarding, risk management, and medicines practices in place. Minor concerns were noted around inconsistent v…