Care at Hand Limited

Requires improvementRated 26/11/2025Home care · Harlow

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Oct 2021
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance

Note13 Jun 2024
The service worked closely with the Local Authority, healthcare professionals and family members.
Note13 Jun 2024
Staff had completed mandatory safeguarding, infection control, MCA and medication training.
Note13 Jun 2024
Care plans comprehensively covered individual needs, risks, communication and support requirements.
Note13 Jun 2024
People were supported to maintain independence and make choices about their care and daily life.
Note13 Jun 2024
Staff supported people with dignity, respect and person-centred care; permanent staff ensured continuity and rapport.
Note13 Jun 2024

Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note30 Oct 2021
End of life care and support

Note30 Oct 2021
Continuous learning and improving care; Working in partnership with others
Note30 Oct 2021
Engaging and involving people using the service, the public and staff
Note30 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Oct 2021
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info