Operated by Oxfordshire County Council

Oxfordshire Children - Young People & Families

GoodRated 28/02/2019Home care · Kidlington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Jun 2019
Respecting and promoting people's privacy, dignity and independence
Note20 Jun 2019
Supporting people to express their views and be involved in making decisions about their care
Note20 Jun 2019
Ensuring people are well treated and supported; equality and diversity

Note20 Jun 2019
Ensuring consent to care and treatment in line with law and guidance
Note20 Jun 2019
Supporting people to live healthier lives, access healthcare services and support
Note20 Jun 2019
Staff working with other agencies to provide consistent, effective, timely care
Note20 Jun 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Jun 2019
Staff support: induction, training, skills and experience
Note20 Jun 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jan 2020
No complaints recorded in 2016; historical complaints resolved in line with policy
Note29 Jan 2020
Children's independence actively promoted and community activities supported
Note29 Jan 2020
Quality audits conducted regularly across risk assessments, care plans, training and medicine records
Note29 Jan 2020
Accidents and incidents reviewed with learning shared through staff meetings and briefings
Note29 Jan 2020
Positive, open culture with a registered manager praised by staff and relatives alike
Note29 Jan 2020

Note20 Jun 2019
End of life care and support
Note20 Jun 2019
Improving care quality in response to complaints or concerns
Note20 Jun 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note20 Jun 2019
Working in partnership with others
Note20 Jun 2019
Continuous learning and improving care
Note20 Jun 2019
Engaging and involving people using the service, the public and staff
Note20 Jun 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note20 Jun 2019
Planning and promoting person-centred, high-quality care and support; duty of candour