Note14 Sept 2023
Staff understood MCA principles with appropriate policies and training in place.
Note14 Sept 2023
Staff trained in infection prevention and control with PPE supplies maintained.
Note14 Sept 2023
Provider engaged people and families via questionnaires and worked in partnership with social workers, district nurses and GPs.
Note14 Sept 2023
Positive open culture with staff feeling supported; morale boosted by involved management.
Note14 Sept 2023
Regular audits by the manager identified and addressed issues; staff documented care on an electronic system.
Note14 Sept 2023
Recruitment checks were completed effectively with appropriate records held.
Note14 Sept 2023
Accidents, incidents and safeguarding concerns were recorded, investigated and lessons shared with staff.
Note14 Sept 2023
Risk assessments and person-centred care plans were current and guided staff on meeting individual needs.
Note14 Sept 2023
Medicines were managed, recorded, and administered safely with appropriate systems in place.
minorgovernance14 Sept 2023
At the time of our inspection there was not a registered manager. The manager in post was in the process of registering with CQC.
Note24 Jan 2021
Lone working procedures and portable panic alarms issued to all staff
Note24 Jan 2021
Complaints handled promptly and professionally; only one minor complaint in 12 months, quickly resolved
Note24 Jan 2021
Strong multi-agency partnership working with commissioners, hospital discharge teams, GPs, district nurses and social workers
Note24 Jan 2021
Effective quality assurance system including internal audits, spot checks by occupational therapist and senior staff, and quarterly satisfaction surveys
Note24 Jan 2021
Staff received supervision four times per year and an annual appraisal
Note24 Jan 2021
Comprehensive induction, mandatory training refreshed on a rolling programme, and specialist training (dementia, MCA, re-ablement) provided
Note24 Jan 2021
Medicines well managed in line with Royal Pharmaceutical Society Guidelines; people encouraged toward self-management
Note24 Jan 2021
No missed calls in the year of operation; sufficient staffing levels with smart-phone call logging
Note24 Jan 2021
People were very complimentary about staff, describing them as kind, professional and well-trained
Note24 Jan 2021
Personalised care plans and risk assessments in place for every person, reviewed weekly and co-produced with people using the service
Note20 Jun 2019
Staff supported through regular supervision and yearly appraisals
Note20 Jun 2019
Effective complaints handling with all seven complaints fully investigated
Note20 Jun 2019
Good multi-agency working with GPs, pharmacists, occupational therapists and social workers
Note20 Jun 2019
Supportive management culture with staff reporting high job satisfaction and feeling valued
Note20 Jun 2019
Person-centred reablement approach focused on restoring independence, with outcome-based care plans
Note20 Jun 2019
Robust quality monitoring systems including six-monthly surveys and action plans
Note20 Jun 2019
Staff well-trained, including Care Certificate induction, with access to ongoing and specialist training
Note20 Jun 2019
Medicines managed safely with people supported to administer their own medicines independently
Note20 Jun 2019
Effective recruitment processes including DBS checks to ensure only suitable people were employed
Note20 Jun 2019
Strong, caring relationships between staff and people using the service, with staff treating people with dignity and respect