Human Support Group Limited - Durham

Peterlee, SR8 · Established 2014

A CQC-regulated home-care provider serving Peterlee, registered since 2014. Rated Good at its most recent CQC inspection (Sept 2023).

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What the CQC found

The five questions inspectors ask, and how Human scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff understood MCA principles with appropriate policies and training in place.”
CQC inspection report, Sept 2023

“Staff trained in infection prevention and control with PPE supplies maintained.”
CQC inspection report, Sept 2023

“Provider engaged people and families via questionnaires and worked in partnership with social workers, district nurses and GPs.”
CQC inspection report, Sept 2023

Inspection history

The trajectory matters as much as the latest rating.

Sept 2023
Good
Human Support Group Limited - Durham, an enablement agency supporting 89 people, was rated Good overall at its August 2023 inspection, maintaining ratings in both Safe and Well-led key questions from its previous 2018 inspection. The service demonstrated effec…
Jan 2021
Good
Human Support Group Limited - Durham received a Good rating across all five key questions at its first CQC inspection in December 2015. The re-ablement service demonstrated strong person-centred practice, robust safety systems, well-trained and well-supervised…
Jun 2019
Good
Human Support Group Limited - Durham is a domiciliary reablement service rated Good across all five key questions at its August 2018 inspection, continuing its previous Good rating. The service demonstrated strong person-centred practice, safe staffing and med…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Human does

✓Community services - Nursing
✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SR8 2RR in Peterlee. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SR8

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