Ros and Mos House Support Ltd

Requires improvementRated 22/04/2025Home care · Basildon

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Sept 2023
Supporting people to live healthier lives, access healthcare services and support
Note1 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Sept 2023
Staff support: induction, training, skills and experience

Note1 Sept 2023
Positive culture of continuous learning and partnership working with health and social care professionals.
Note1 Sept 2023
The registered manager understood duties under the Mental Capacity Act and Duty of Candour.
Note1 Sept 2023
Protected characteristics under the Equalities Act were identified and integrated into care plans.
Note1 Sept 2023
Infection control practices were followed consistently, with PPE provided and used on all visits.
Note1 Sept 2023
People and families were involved in care planning and described staff as kind, caring and respectful.
Note1 Sept 2023

Note1 Sept 2023
End of life care and support
Note1 Sept 2023
Improving care quality in response to complaints or concerns
Note1 Sept 2023
Meeting people's communication needs
Note1 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Sept 2023
Learning lessons when things go wrong
Note1 Sept 2023
Preventing and controlling infection
Note1 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note1 Sept 2023
Assessing risk, safety monitoring and management
Note1 Sept 2023
Using medicines safely
Note1 Sept 2023
Staffing and recruitment

Note1 Sept 2023
Continuous learning and improving care; Working in partnership with others
Note1 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Sept 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note1 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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