Operated by Agincare UK Limited

Agincare UK Poole

GoodRated 3 Feb 2023Home care · Poole

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note2 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note2 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note22 Feb 2022
Respecting and promoting people's privacy, dignity and independence
Note22 Feb 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Feb 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Mar 2023
Strong partnership working with external agencies; health professionals noted improved communication and professionalism
Note2 Mar 2023
People treated with dignity, respect and independence encouraged; staff knew people well and supported choice throughout visits
Note2 Mar 2023
Staff felt appreciated and proud; positive culture fostered by registered manager with employee recognition schemes
Note2 Mar 2023
Multi-layered quality assurance with audits at service and provider level; additional compliance staff in place
Note2 Mar 2023
Open culture for learning from accidents and incidents with provider-level oversight and shared learning across locations
Note

Note2 Mar 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note2 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note2 Mar 2023
Staffing and recruitment
Note2 Mar 2023
Using medicines safely
Note2 Mar 2023
Preventing and controlling infection
Note22 Feb 2022
Learning lessons when things go wrong

Note2 Mar 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note2 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Mar 2023
How the provider understands and acts on the duty of candour
Note2 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note22 Feb 2022
How the provider understands and acts on the duty of candour
Note22 Feb 2022