Operated by MUS4BANJ LTD

Mus4banj Ltd

Requires improvementRated 6 Nov 2024Home care · Manchester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note10 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note10 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note10 Jun 2023
Staff working with other agencies; supporting people to live healthier lives
Note10 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Jun 2023
Staff support: induction, training, skills and experience
Note10 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 Jun 2023
Registered manager was receptive to inspection findings and began making improvements.
Note10 Jun 2023
End-of-life care was praised by families for being dignified and compassionate.
Note10 Jun 2023
People were treated with dignity and respect and involved in care planning.
Note10 Jun 2023
Provider understood and applied Mental Capacity Act principles.
Note10 Jun 2023
Provider worked closely with district nursing and other health/social care professionals.
Note10 Jun 2023
Staff received induction and job-role-specific training including catheter care.

Note10 Jun 2023
End of life care and support
Note10 Jun 2023
Improving care quality in response to complaints or concerns
Note10 Jun 2023
Meeting people's communication needs
Note10 Jun 2023
Planning personalised care to ensure people have choice and control

Note10 Jun 2023
Learning lessons when things go wrong
Note10 Jun 2023
Preventing and controlling infection
Note10 Jun 2023
Using medicines safely
Note10 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note10 Jun 2023
Assessing risk, safety monitoring and management
Note10 Jun 2023
Staffing and recruitment

Note10 Jun 2023
Promoting a positive culture; working in partnership with others
Note10 Jun 2023
Engaging and involving people using the service, the public and staff
Note10 Jun 2023
Managers and staff being clear about their roles; quality performance, risks and regulatory requirements; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

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