Operated by Apollo Home Healthcare Limited

Apollo Home Healthcare Limited - North Office

GoodRated 8 Sept 2023Home care · Doncaster

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note9 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note9 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note9 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note9 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Aug 2023
Staff support: induction, training, skills and experience
Note9 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Aug 2023
Audit systems, spot checks, and incident monitoring were in place to drive quality improvement.
Note9 Aug 2023
The service supported people to access community activities, family day trips, and holidays.
Note9 Aug 2023
Risk assessments were comprehensive, covering health and environmental risks including evacuation planning.
Note9 Aug 2023
Staff worked effectively with external professionals including dieticians, physiotherapists, and specialist nurses.
Note9 Aug 2023
Care plans were personalised and contained detailed communication, preference, and support need information.
Note

Note9 Aug 2023
Supporting people to develop and maintain relationships; support to follow interests and activities
Note9 Aug 2023
Meeting people's communication needs
Note9 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note9 Aug 2023
Improving care quality in response to complaints or concerns

Note9 Aug 2023
Preventing and controlling infection
Note9 Aug 2023
Staffing and recruitment
Note9 Aug 2023
Using medicines safely
Note9 Aug 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note9 Aug 2023
Systems and processes to safeguard people from the risk of abuse

Note9 Aug 2023
Continuous learning and improving care; working in partnership with others
Note9 Aug 2023
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements
Note9 Aug 2023
Promoting a positive culture; engaging and involving people, the public and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info