Operated by Avenues South

Avenues South Hampshire Services

Not RatedHome care · Chertsey

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

10 findings

Note16 Jun 2023
Relatives and professionals noted significant improvement since Avenues South Hampshire Services took over from the previous provider.
Note16 Jun 2023
Regular audits of medicines, care, and financial records were conducted at multiple organisational levels.
Note16 Jun 2023
The registered manager was knowledgeable, approachable, and well-supported by senior management.
Note16 Jun 2023
A peer review system using senior operations managers to provide independent quality checks across services.
Note16 Jun 2023
Robust incident review and lessons-learned processes reviewed at multiple organisational levels including trustees.
Note16 Jun 2023
Effective multi-agency working with health professionals including GPs, epilepsy nurses, and speech and language therapists.
Note16 Jun 2023
Medicines were administered safely with appropriate training and regular competency checks for staff.
Note16 Jun 2023
The provider had an in-house Positive Behaviour Support (PBS) team supporting care plan updates and incident follow-up.
Note16 Jun 2023
Staff demonstrated strong knowledge of people's individual communication needs, using Makaton, PECS, pictures, and social stories.
Note16 Jun 2023
People were supported to have maximum choice and control of their lives in the least restrictive way possible, following Right Support, Right Care, Right Culture guidance.