Note30 Oct 2021
Experiential training used to build empathy, including simulation of impaired vision and arthritis
Note30 Oct 2021
Regular supervision, yearly appraisals and unannounced spot checks in place
Note30 Oct 2021
Independent quality assurance survey showed 93% of people likely or very likely to recommend the service
Note30 Oct 2021
Strong person-centred culture with examples of caregivers going 'the extra mile', including birthday cards, holiday accompaniment and diabetes management coordination
Note30 Oct 2021
People fully involved in developing care plans and reported feeling in control of their own support
Note30 Oct 2021
Caregivers introduced to people before care commences as a 'golden rule', with compatibility considered
Note30 Oct 2021
Robust recruitment process including DBS checks, up to six references, and three-day induction before working with service users
Note30 Oct 2021
Consistent, reliable and flexible caregiver team with all visits minimum one hour, enabling relaxed pace of care delivery
Note21 Jun 2019
Independent quality assurance surveys returned wholly positive feedback from people and families.
Note21 Jun 2019
Activities programme tailored to individual preferences; staff encouraged to develop meaningful social opportunities.
Note21 Jun 2019
Technology used to monitor visit arrival and departure times, enabling prompt action if visits ran late.
Note21 Jun 2019
Open and transparent leadership with visible, approachable management; staff scored the service over 90% across all survey areas.
Note21 Jun 2019
Strong community partnerships including Alzheimer's Society, Age UK, Imperial War Museum, and local authority.
Note21 Jun 2019
Multi-lingual workforce and culturally competent care with equality and diversity training.
Note21 Jun 2019
Care plans were detailed, person-centred, regularly reviewed, and co-produced with people and families.
Note21 Jun 2019
Supervision at least twice yearly, annual appraisal, and competency spot checks for personal care and medicines.
Note21 Jun 2019
Staff received comprehensive training including Care Certificate, dementia, end of life, MCA/DoLS, nutrition, and infection control.
Note21 Jun 2019
Sufficient staffing levels maintained with consistent staff allocation; robust recruitment procedures with gap analysis.
Note21 Jun 2019
Medicines administration was safe, with weekly audits by the registered manager and NICE guidelines followed.
Note21 Jun 2019
People consistently reported feeling safe and trusting staff, with robust safeguarding policies and whistleblowing procedures in place.