Charter House Resource Centre CIC

Requires improvementRated 12 Jun 2023Home care · Burnley

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note22 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note22 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Dec 2023
Staff support: induction, training, skills and experience
Note22 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Dec 2023
Supporting people to live healthier lives, access healthcare services and support
Note22 Dec 2023
Ensuring consent to care and treatment in line with law and guidance

Note22 Dec 2023
People's communication needs identified and recorded; complaints procedure clearly explained.
Note22 Dec 2023
Staff provided with supervision, annual appraisals, and ongoing mandatory training.
Note22 Dec 2023
Registered manager promoted a person-centred culture and worked in partnership with health and social care professionals.
Note22 Dec 2023
Staff trained in safeguarding, infection control, MCA, and equality and diversity.
Note22 Dec 2023
Effective systems to organise care visits, minimising risk of late or missed calls.
Note22 Dec 2023

Note22 Dec 2023
End of life care and support
Note22 Dec 2023
Improving care quality in response to complaints or concerns
Note22 Dec 2023
Meeting people's communication needs
Note22 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Dec 2023
Preventing and controlling infection
Note22 Dec 2023
Systems and processes to safeguard people from the risk of abuse
Note22 Dec 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note22 Dec 2023
Using medicines safely
Note22 Dec 2023
Staffing and recruitment

Note22 Dec 2023
How the provider understands and acts on the duty of candour
Note22 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Dec 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others; Continuous learning and improving care
Note22 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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