Operated by People Matter Support Services Limited

People Matter Support Services

GoodRated 7 Jul 2023Home care · Reading

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Jul 2023
Supporting people to live healthier lives, access healthcare services and support
Note7 Jul 2023
Staff support: induction, training, skills and experience
Note7 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Jul 2023
People's dietary needs, preferences and independence in meal preparation were actively promoted.
Note7 Jul 2023
Staff felt well-supported, with accessible and approachable managers and positive team morale reported.
Note7 Jul 2023
Strong multi-agency working with professionals noting staff were proactive in supporting health needs and appointments.
Note7 Jul 2023
Comprehensive communication support plans and sensory profiles ensured autistic people received information accessibly.
Note7 Jul 2023
Person-centred care was delivered with staff demonstrating flexibility, kindness and respect for dignity, privacy and independence.
Note

Note7 Jul 2023
Improving care quality in response to complaints or concerns
Note7 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note7 Jul 2023
People's communication needs
Note7 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Jul 2023
Working in partnership with others
Note7 Jul 2023
Continuous learning and improving care
Note7 Jul 2023
Engaging and involving people using the service, the public and staff
Note7 Jul 2023
How the provider understands and acts on the duty of candour
Note7 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements