Note29 Jan 2020
Strong caring relationships between staff and people, with dignity and privacy respected.
Note29 Jan 2020
Complaints procedure was in place and people felt confident raising concerns.
Note29 Jan 2020
People were involved in planning and reviewing their care and support.
Note29 Jan 2020
Registered manager conducted regular spot checks, audits of medication records, care plans, and risk assessments.
Note29 Jan 2020
Staff demonstrated good understanding of the Mental Capacity Act and sought consent before providing care.
Note29 Jan 2020
Staff had received regular training including medicines management, infection control, and safeguarding.
Note29 Jan 2020
Consistent staff team with punctual and flexible call scheduling.
Note29 Jan 2020
People felt safe and expressed high confidence in their carers.
minorrecord_keeping29 Jan 2020
on one person's application form gaps in employment were not explained.
minorrecord_keeping29 Jan 2020
for one person there were entries of 'O' indicating 'other'. Records did not say what this meant.
Note15 Jun 2019
Staff treated people with dignity, respect and kindness, promoting independence and equality and diversity.
Note15 Jun 2019
Provider implemented continuous improvements, including introduction of company cars and business continuity planning.
Note15 Jun 2019
Management team known personally to all people and relatives; rated 9.9/10 on external feedback platform.
Note15 Jun 2019
Flexible care scheduling accommodated people's changing needs and personal timetables.
Note15 Jun 2019
Highly personalised care plans reflected individual preferences, routines, interests, cultural and religious needs.
Note15 Jun 2019
Staff received regular supervision, spot checks, monthly knowledge questionnaires, and access to NVQ development.
Note15 Jun 2019
No missed calls reported; electronic monitoring ensured staff arrived on time and stayed for the full allotted time.
Note15 Jun 2019
Medicines were administered on time, audited regularly, and staff were assessed as competent before administering medicines.
Note15 Jun 2019
People felt safe and staff had strong safeguarding knowledge; no concerns had been referred to the local authority.