Exemplary Care Services Ltd

GoodRated 25/01/2024Home care · Blackburn

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Apr 2025
Respecting and promoting people's privacy, dignity and independence
Note30 Apr 2025
Supporting people to express their views and be involved in making decisions about their care
Note30 Apr 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Apr 2025
Staff support: induction, training, skills and experience
Note30 Apr 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Apr 2025
Supporting people to live healthier lives, access healthcare services and support
Note30 Apr 2025
Ensuring consent to care and treatment in line with law and guidance
Note30 Apr 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Apr 2025
Accidents and incidents investigated with lessons learned log maintained
Note30 Apr 2025
Effective partnership working with health and social care professionals
Note30 Apr 2025
Monthly feedback gathered from people and bi-annual satisfaction surveys conducted
Note30 Apr 2025
Registered manager understood and acted on duty of candour responsibilities
Note30 Apr 2025
Staff trained in safeguarding with clear internal and external reporting procedures
Note30 Apr 2025
Care plans personalised and regularly reviewed every 6 months or following changes in need

Note30 Apr 2025
End of life care and support
Note30 Apr 2025
Improving care quality in response to complaints or concerns
Note30 Apr 2025
Meeting people's communication needs
Note30 Apr 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Apr 2025
Using medicines safely
Note30 Apr 2025
Preventing and controlling infection
Note30 Apr 2025
Staffing and recruitment
Note30 Apr 2025
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note30 Apr 2025
Systems and processes to safeguard people from the risk of abuse

Note30 Apr 2025
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note30 Apr 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Apr 2025
How the provider understands and acts on the duty of candour
Note30 Apr 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info