Operated by Holly Care Services Limited

Holly Care Services - Main Office

GoodRated 8 Jan 2023Home care · Ilford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note1 Aug 2023
Registered manager attended local authority meetings and kept up to date with best practice
Note1 Aug 2023
People's privacy, dignity and independence actively promoted; confidentiality policy in place and followed
Note1 Aug 2023
Regular spot checks and quality audits by registered manager ensured care standards were maintained
Note1 Aug 2023
Open-door policy and regular staff meetings fostered positive, inclusive organisational culture
Note1 Aug 2023
Registered manager maintained effective relationships with health and social care professionals including occupational therapists
Note1 Aug 2023
Person-centred care plans with detailed individual preferences, communication needs and support requirements
Note1 Aug 2023
Staff received regular monthly supervision, induction and shadowing before working independently
Note1 Aug 2023
Robust recruitment processes including DBS checks, identity checks and references before staff commenced
Note1 Aug 2023
Consistent staffing ensured continuity of care; relatives confirmed same staff visited regularly
Note1 Aug 2023
People and relatives reported no missed visits; staff logged in/out via app monitored by registered manager