Operated by Devon County Council

Multi Sensory Impairment Enabling (MSIE)

GoodRated 8 Nov 2023Home care · Exeter

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note11 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note11 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note11 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note11 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Aug 2023
Staff support: induction, training, skills and experience
Note11 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Aug 2023
Staff felt respected, valued and supported, with positive moments scheme boosting morale.
Note11 Aug 2023
Inclusive communication support using BSL, Makaton, visual schedules and assistive technology.
Note11 Aug 2023
Strong multi-disciplinary working including ROVIC, occupational therapists, community nurses and specialists.
Note11 Aug 2023
Robust governance and quality assurance systems with continuous improvement culture.
Note11 Aug 2023
Positive, person-centred leadership with an approachable registered manager praised by families, staff and health professionals.

Note11 Aug 2023
End of life care and support
Note11 Aug 2023
Improving care quality in response to complaints or concerns
Note11 Aug 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note11 Aug 2023
Meeting people's communication needs
Note11 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Aug 2023
Preventing and controlling infection
Note11 Aug 2023
Using medicines safely
Note11 Aug 2023
Staffing and recruitment
Note11 Aug 2023
Learning lessons when things go wrong
Note11 Aug 2023
Assessing risk, safety monitoring and management
Note11 Aug 2023
Systems and processes to safeguard people from the risk of abuse

Note11 Aug 2023
Working in partnership with others
Note11 Aug 2023
Continuous learning and improving care
Note11 Aug 2023
Engaging and involving people using the service, the public and staff
Note11 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note11 Aug 2023
How the provider understands and acts on the duty of candour
Note11 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering