Operated by Lifeways Community Care Limited

Lifeways Community Care Limited (Nottingham)

Not RatedHome care · Nottingham

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note7 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Dec 2022
Staff support: induction, training, skills and experience

Note7 Dec 2022
Lessons learnt from incidents shared across all locations to improve quality and safety.
Note7 Dec 2022
Open and approachable management culture with staff feeling comfortable raising concerns.
Note7 Dec 2022
Robust audit and monitoring systems in place with incidents and accidents consistently analysed.
Note7 Dec 2022
Support plans were detailed, regularly reviewed and reflected people's individual preferences and communication needs.
Note7 Dec 2022
People treated with dignity and respect; relatives gave consistently positive feedback about staff.
Note7 Dec 2022

Note7 Dec 2022
End of life care and support
Note7 Dec 2022
Supporting people to develop and maintain relationships and take part in activities
Note7 Dec 2022
Meeting people's communication needs
Note7 Dec 2022
Planning personalised care to ensure people have choice and control
Note7 Dec 2022
Improving care quality in response to complaints or concerns

Note7 Dec 2022
Working in partnership with others
Note7 Dec 2022
Continuous learning and improving care
Note7 Dec 2022
How the provider understands and acts on the duty of candour
Note7 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Dec 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note7 Dec 2022
Engaging and involving people using the service, the public and staff