Age UK - Northumberland

Ashington, NE63 · Established 08/1 · Operated by Age UK Northumberland

A CQC-regulated home-care provider serving Ashington, registered since 08/1. Rated Good at its most recent CQC inspection (Apr 2019).

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What the CQC found

The five questions inspectors ask, and how Age scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“The service worked in partnership with other agencies and Age UK branches to share best practice.”
CQC inspection report, Oct 2021

“People reported an improvement in continuity and reliability of the service.”
CQC inspection report, Oct 2021

“The service was moving away from zero hours contracts to improve reliability and staff flexibility.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Requires improvement
Age UK Northumberland was rated Requires Improvement overall following an announced inspection in November–December 2016, with two breaches of Regulation 17 (good governance) and one breach of Regulation 18 (staffing) identified. While staff were praised for t…
Oct 2021
Requires improvement
Age UK Northumberland was rated Requires Improvement overall, with a continued breach of Regulation 17 due to persistent gaps in staff recruitment records and insufficient audit effectiveness, despite improvements in MCA compliance, training, complaints manage…
Jan 2021
Good
Age UK Northumberland, a large domiciliary care provider serving 739 people, was rated Good across all five key questions at its July 2015 inspection. The service demonstrated strong safeguarding practice, safe medicine management, and a caring workforce, with…
Sept 2019
Good
Age UK Northumberland improved from Requires Improvement to Good across all five key questions, having resolved a prior breach of Regulation 17 relating to recruitment records and governance. The service demonstrated strong person-centred care, robust quality…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Age does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NE63 9JZ in Ashington. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NE63

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