Oasis Care and Training Agency (OCTA)

GoodRated 15/12/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note15 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note15 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note15 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note15 Dec 2023
Staff support: induction, training, skills and experience
Note15 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note15 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet

Note15 Dec 2023
Duty of candour requirements were understood and evidenced by the registered manager and senior staff.
Note15 Dec 2023
Cultural and equality needs were captured in care plans and care workers provided culturally appropriate support.
Note15 Dec 2023
The registered manager and senior team were accessible and responsive to people and relatives.
Note15 Dec 2023
Complaints were documented, addressed and people were kept informed of outcomes.
Note15 Dec 2023
Robust safeguarding policies and processes with care workers able to recognise and report abuse.
Note15 Dec 2023

Note15 Dec 2023
End of life care and support
Note15 Dec 2023
Improving care quality in response to complaints or concerns
Note15 Dec 2023
Supporting people to maintain relationships and take part in socially and culturally relevant activities
Note15 Dec 2023
Meeting people's communication needs
Note15 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Dec 2023
Lessons learned when things go wrong
Note15 Dec 2023
Preventing and controlling infection
Note15 Dec 2023
Using medicines safely
Note15 Dec 2023
Assessing risk, safety monitoring and management
Note15 Dec 2023
Systems and processes to safeguard people from the risk of abuse
Note15 Dec 2023
Staffing and recruitment

Note15 Dec 2023
Working in partnership with others
Note15 Dec 2023
How the provider understands and acts on the duty of candour
Note15 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Dec 2023
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

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