Note30 Oct 2021
Multidisciplinary working with health professionals; health action plans in place for supported living residents
Note30 Oct 2021
Positive staff culture with team autonomy, regular supervisions, appraisals, and recognition of achievements including a national internal quality award
Note30 Oct 2021
Accessible complaints process including pictorial easy-read guides; no complaints raised at time of inspection
Note30 Oct 2021
Good application of MCA and DoLS principles, with best interests meetings and Court of Protection applications where required
Note30 Oct 2021
Robust quality assurance systems including unannounced audits by registered manager and area manager
Note30 Oct 2021
Strong promotion of independence and community participation, including employment, allotments, and self-directed activities
Note30 Oct 2021
Staffing arrangements personalised to individual needs; flexible rotas adjusted in response to changing preferences
Note30 Oct 2021
Improvements made to medicines management since previous Requires Improvement rating, including audits and competency checks
Note30 Oct 2021
Detailed, person-centred care plans in place, regularly reviewed and updated with input from professionals and relatives
Note30 Oct 2021
Staff described as kind, caring and committed by people and relatives; warm interactions observed during inspection visits
Note30 Oct 2021
Staffing levels were sufficient and staff were described as reliable and on time.
Note30 Oct 2021
Effective multi-disciplinary working with GPs, social workers and other healthcare professionals.
Note30 Oct 2021
The registered manager operated an open, candid culture and conducted regular audits to drive improvement.
Note30 Oct 2021
People led active, fulfilling lives including employment, education, holidays and community activities.
Note30 Oct 2021
Communication needs were assessed and met using pictorial boards and easy-read materials.
Note30 Oct 2021
People were treated with dignity, respect and kindness; relatives described care as 'absolutely first class'.
Note30 Oct 2021
Care plans were personalised, regularly reviewed, and developed in partnership with people.
Note30 Oct 2021
Staff received a thorough induction, regular training, supervision and appraisal.
Note30 Oct 2021
Medicines were managed safely with trained staff following correct procedures.
Note30 Oct 2021
People were protected from abuse by trained staff; safeguarding concerns were identified and reported appropriately.
Note23 Mar 2021
Management reviewed practice and introduced new measures for greater scrutiny of culture and governance.
Note23 Mar 2021
People felt safe with staff, had choice and control, and their rights and dignity were promoted and respected.
Note23 Mar 2021
Infection prevention and control measures were fully assured across all assessed areas including PPE, testing, and hygiene.
Note23 Mar 2021
Provider made staffing changes to minimise ongoing risk of bad practice following concerns.
Note23 Mar 2021
Allegations were highlighted through internal whistleblowing processes and shared with an independent external regulator.
Note23 Mar 2021
Staff had received training to recognise abuse and knew what action to take, including reporting allegations to external agencies.
moderateincident_learning23 Mar 2021
The provider identified some improvements were required to ensure systems to prevent the risk of abuse were effective.