Operated by Creative Support Limited

Creative Support - London Services

GoodRated 11 Sept 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note9 Nov 2023
Hospital passports in place and multi-disciplinary team professionals involved in support plans.
Note9 Nov 2023
Registered manager had good understanding of duty of candour and a clear understanding of regulatory requirements.
Note9 Nov 2023
Strong partnership working with local authorities, health and social care professionals ensuring coordinated care.
Note9 Nov 2023
Effective governance processes including a range of audits and an improvement plan to monitor actions.
Note9 Nov 2023
Staff had thorough induction, ongoing training, supervision, appraisal, and peer support mechanisms.
Note9 Nov 2023
Comprehensive care plans reflected good understanding of people's needs including communication and sensory support needs.
Note9 Nov 2023
Medicines were managed safely with no gaps in records, regular audits, and regular competency checks for staff.
Note9 Nov 2023
Staff focused on people's strengths and promoted independence, supporting people with maximum choice and control of their lives.